Privacy Policy

Privacy Policy for the purpose of the General Data Protection Regulations 2018 (GDPR)

Trexco is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Trexco may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25/05/2018.

This Privacy Policy describes the types of personal data you provide, how we use and look after the personal information we collect from you, and what we may do with that personal data and your rights. It applies whenever we collect your personal data (including when you use our websites or other digital platforms).

The website www.trexco.net is owned and operated by Trexco International Limited (company number 05752110 ) Registered in England and Wales - Registered Office: Unit 122, Access House, 61 Willow walk, Tower Bridge, London, SE1 5SF - United Kingdom

Trexco International Limited is the Data Controller of personal data collected by us which you provide through our websites.

'Personal data' is defined in the GDPR and is essentially information from which an individual person can be identified. We collect, use, store and transfer some personal data of our customers and site visitors. You provide information about yourself when using our website or by corresponding with us by phone, email or otherwise. By submitting information to us and/or continuing to use the site, you signify your consent to us using your personal data in accordance with the below:

What we do with the information we gather

We use your private information to perform the services you have requested, such as: shipping, insuring or storing your cargo. The type of information we may use might include, your name, collection and delivery address, email address, telephone number and card or other payment details in relation to goods or services you purchase from us through the Site or otherwise. We will NEVER share your financial information with other third parties for any reason other than processing transactions, fraud and credit risk protection, unless we have your explicit consent.

To alert you to other information, including offers and promotions, relating to us. See below heading 'Marketing Information' for more information about this, such information may include newsletters, offers, promotions, occasional surveys and other communications of potential interest from us.

To carry out market research so that we can improve the products and services we offer. Your feedback is valued and helps to shape the products and services we offer. You will have the right to opt-out of receiving or participating in our surveys at any time.

To manage and improve the Site and allow you to use the features offered by the Site. Information we use for this purpose may include (for example) that about your computer and, where available, your IP address, operating system and browser type.

Marketing Information

We do not sell, rent, or otherwise provide personally identifiable information to third-parties without your consent, except only as set out in the (Sharing) Your Information' section below.

From time-to-time we, and/or our commercial partners (if you have agreed to receive their information when you provided your personal information) would like to contact you to tell you more about the offers, services, products and other initiatives available to you.

We, and/or our commercial partners will only contact you by electronic means if you have consented to this. However, if you are an existing user (and have not opted out) we may contact you by electronic means about services, products and initiatives similar to those you have previously received or enquired about (unless you have chosen not to receive such electronic communications).

Whom we share your information with (Sharing)

We share your details with other business partners and suppliers, including:

  • Shipping companies and transport providers that help us facilitate deliveries and collections.
  • Third party cloud providers that help us store your information all GDPR compliant: AWS, Google, oneup, Facebook
  • Payment service providers that process your payment information on our behalf: Braintree.com, paypal.com
  • Credit check companies that help us understand your credit history.
  • Couriers that help us deliver and collect cargo.
  • Lawyers representing us in the event of legal claims.
  • Insurance companies we use to insure your goods.
  • Regulators and law enforcement agencies (if there is a legal reason to share your data with them).

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Once your personal data is received we store it as set out in this Policy. The financial information you provide through the site is administered by www.braintree.com and www.paypal.com

We cannot guarantee the complete security of our databases, nor that information you supply will not be intercepted while being transmitted to us over the Internet.

If we have given you a password to access certain parts of the Site, you are solely responsible for keeping the password safe and make sure you use a secure browser.

Disclosure (sharing) of your information

We have already described in the 'Marketing Information' section of this Policy under what circumstances your personal information may be shared with our commercial and official partners, if you have agreed.

In addition, there are some other reasons why we may disclose your personal information to third parties and these are as follows:

  • To appoint other organisations to carry out some data processing activities on our behalf. For example, mailing services, payment processing, hosting service providers
  • We may share your personal data with selected third parties, supplier and sub-contractors such Logistics providers and insurance companies, Third-party service providers will only access your personal data for specified purposes and in accordance with our instructions
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about users will be one of the transferred assets
  • If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our terms of use or terms and conditions of supply of any of the services provided by us and other agreements; and/or to protect the rights, property, or safety of us, our commercial partners, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we share your personal information with third parties we will take reasonable steps to ensure that it is properly protected and processed in accordance with this Policy.

Your rights

All requests set out in this section or other queries relating to this Policy should be addressed to Data Protection Compliance Officer at Trexco, Unit 122 Access House, 61 Willow walk, London, SE1 5SF, United Kingdom or email us to: privacy@trexco.net. Please include your name, address, and/or email address when you contact us.

Access Your Personal Information

You have the right to see a copy of the information that we hold about you. Any such request should be directed to the Data Protection Compliance Officer at privacy@trexco.net

Update and Amend Your Personal Information

You have the right to ask that the information we hold about you is corrected by updating/changing your profile preferences or by contacting us as above. We encourage you to update your personal information promptly if it changes.

Opt-out of Being Contacted

You have the right to ask that we and/or our commercial partners stop contacting you by clicking the relevant boxes on the screen upon which you provide information or by contacting us.

Close Your Account/Delete Your Personal Information

You have the right to request that we close your account and/or delete your personal information from our database. We will make all reasonable efforts to comply with this request. However, it may not be possible to delete an entry without some delay and without retaining some residual personal information because of backups and records of deletions (including to ensure we no-longer communicate with you) or because we are required to retain personal information for other lawful requirements.

If you are dissatisfied with our response to any of your data privacy concerns you have the right to raise this with the Office of the Information Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF (https://ico.org.uk) or call 0303 123 1113.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Some cookies are used/provided by 3rd party sources, whilst I may not be using all of them, here are the links to those sites so that you can choose to opt-out should you wish to:

  • Google Analytics: http://tools.google.com/dlpage/gaoptout
  • Google Ads: http://www.google.com/ads/preferences/html/opt-out.html
  • Yahoo Ads: http://info.yahoo.com/privacy/us/yahoo/opt_out/targeting
  • Facebook Ads: http://www.facebook.com/settings?tab=ads

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.